Last updated: 1st March 2010

Our Purpose

• HousingBenefitHelpline.co.uk is an online portal and advertising listing website, owned, controlled, operated and administered by Vimark Solutions Limited ("the Publisher"). Company registered in England No: 3340441. VAT No: GB 899 3680 47. Data Protection No: Z9665813.

• We publish housing benefit information and services provided by housing benefit consultancy clients on this site. These conditions of use apply to information on this website.

• We have taken every effort to design our website to be useful, informative, helpful and honest. Hopefully we have accomplished that - and would ask that you let us know if you would like to see improvements or changes that would make it even easier for you to find the information you need and want.

1. Affiliate Program Terms
2. Privacy Policy.

1. checking the box and clicking the "submit" button on the consultancy order form
2. when submitting your details for our free newsletter and free book
3. by browsing or using the HousingBenefitHelpline.co.uk website (including any content provided therein)
4. having any form of communication with a housing benefit consultant provided via this site.

• If you do not accept this policy in its entirety, you must not use our websites or services.

• If you agree to these terms and conditions on behalf of a business, you warrant you are over 18 years and that you have the authority to bind that business to this agreement and your agreement to these terms will be treated as the agreement of the business.

Changes to the Conditions of Use

• We reserve the right to make any modifications, suspend or terminate access to and use of all or any part of this website or Control Panel without notice to you. Please continue to check these terms to see what those changes may be!

Orders, Pricing and Payments

• Browsing the site and registering to receive our newsletter and free book is free. You do not pay a premium to purchase anything on our site.

• All prices quoted are inclusive of VAT (charged at the prevailing rate) where applicable. Any purchased electronically downloadable books (ebooks) are exempt from VAT.
  

• We and/or our clients reserve the right to vary prices at any time. Price increases will not apply once your order has been confirmed. If we vary the price prior to that you will have the right to withdraw your order.

• All details shown on your order form will be the basis for supply. Orders are accepted at the price detailed at the date of receipt of order (shown in Pounds Sterling) but the order does not create a legally binding contract until we confirm that your payment has been confirmed by our merchant gateway service.

• Consultancy services sold through this website are business- to- business transactions and as such are EXEMPT under the UK Distance Selling Regulations Act 2000.

Buyer's Obligations

• For Consultancy services:

1. we require total order value (including all taxes) to be paid upon order
2. we do not offer credit account facilities
3. for any ongoing work, eg case reviver, you agree to pay the consultant (our client) any balance due (the advertised price minus the deposit you paid).

• You, the Buyer, contracts as principal with us (the Publisher) and Consultant, to pay the initial fee and any balance due to each Consultant for services agreed and started.

• Failure to abide by these obligations will result in no refund of your initial fee and possible legal action by the Consultant. (See Cancellation, Refunds section).

• You agree to pay the Consultant in respect of each consulting project you reserve for which payment is not made by the due time:

1. the sum of £25 as an administration charge and
2. the interest on the amount paid late at the rate of four per cent above the base rate of HSBC plc accruing from day to day (including the day on which payment was due) both before and after judgment.

Credit Card Payment

• You can pay using one of the following credit/debit cards: Visa, MasterCard, Switch, Delta, BarclaysConnect, Electron, Solo, JCB and Maestro.

• All prices are quoted in Pounds Sterling and payment cannot be accepted in any other currency.

• All information is processed and held by SagePay who will be responsible for debiting the correct amount from your card. Once your transaction is completed, we does not keep a record of your credit card number. We only keep a record of the authorisation number received from the bank. This is to ensure against the use of stolen cards.

Supply of Newsletter, Download of Book and Access to Consultancy Services

• Upon requesting our Newsletter, free Book or Housing Benefit Consultancy Application Form, we aim to deliver your request immediately to the email address you supply, once you have confirmed that email address. These may be downloaded from your Member area.

• Upon payment for Housing Benefit services, your details will be passed to a relevant Consultant and they aim to contact you and start on your case as quickly as possible.

• Any date and time given for delivery is an estimate only. Please note that unless we expressly agree in writing that you may cancel, if we cannot meet a specific deadline, time is not of the essence.

Cancellation of Orders, Refunds

• Once orders are placed and/or supplied they CANNOT be cancelled nor a refund issued.

• Unless we expressly agree in writing that you may cancel if we cannot meet a specific deadline, time is not of the essence. Any refunds/replacements are solely at our discretion.

Our Obligations

• We will endeavour to publish Housing Benefit information and services as correctly as possible, as supplied to us by our clients. In any event we shall have no liability where the Consultant has supplied material not in accordance with our specifications.

• We may decline to publish, or omit, suspend, edit, change the position or require amendment of all or any part of any service accepted for website insertion. We are not obliged to publish any information on a particular day or in a particular position or classification.

Copyright notices

• Unless otherwise specified the copyright in the contents of all the pages in this website are owned or licensed to Vimark Solutions Limited and their associated trading entities.

• Unless otherwise specified, the authors of the literary and artistic works in the pages in this web site have asserted their moral right pursuant to Section 77 of the Copyright Designs and Patents Act 1988 to be identified as the author of those works.

Conditions of your use of this website

• Except as stated below, the contents of this website may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior express written permission.

• You may not distribute, display or copy any of the contents of the pages contained in this website to third parties including, but not limited to "caching" any material on this web site for access by third parties and "mirroring" any material on this web site.

• You may not provide a link to this website from any other website without first obtaining our prior written consent.

• You may print or download to disk the contents of an individual page of this website for the purpose of private and personal non- commercial use.

• You may also permit your computer to make an electronically stored, transient copy of the content in this web site for the purpose of viewing it while connected to the Internet only.

• However, you may only make one copy of any content.

Exclusion and limit of our liability

• The information contained in the material in this website and Control Panel is only for information purposes. The material does not constitute advice and you should not rely on any material published to make (or refrain from making) any decision or take (or refrain from taking) any action.

• We do not offer advice and we do not make any warranty or representation as to the accuracy or fitness for purpose of any material on this web site or the reliability of the access to this website.

• Please note that in any event we do NOT accept liability for:

1. any indirect loss or liability whether or not reasonably expected to result from a situation (known in legal terms as "indirect consequential damages")
2. other miscellaneous damages and expenses resulting directly from a loss or liabilities of any nature (save death and personal injury caused by our negligence) (known in legal terms as "incidental damages")

• Subject to the above exceptions, we are not liable even if we have been negligent or if our authorised representative has been advised of the possibility of such loss or liability or both

1. use of (or inability to use) the site or any site to which you link from our site
2. failure of our site to perform in the manner you expected or desired
3. error, omission or defect on our site - pages contained in this website may contain technical
4. inaccuracies, typographical errors and may at times be out of date
5. delay in operation or transmission or interruption of availability of our site
6. computer virus or line failure - we use an up- to- date virus checker before uploading content to our site but cannot guarantee it is free of viruses, worms, trojans or other device designed to adversely affect the operation of computer systems, so we advise you to take and perform safely regular backups of your system.

Website availability

• While we endeavour to ensure that this website is normally available 24 hours a day, we shall not be liable if for any reason this website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Third party material and advertisements

• This website contains material (including but not limited to advertisements) which may be submitted and created by third parties. All third party material is published in good faith.

• We do not accept any responsibility for the accuracy of such material (nor is any warranty expressed or implied by publication) and we specifically disclaim and exclude all liability to any person (be they advertiser, reader or user) for any loss or damage of any nature whatsoever or however arising from any error, omission or inaccuracy in such material and we take no responsibility for such material.

• In the event that you purchase or obtain any goods or services from a third party then your acquisition of such goods or services will be in accordance with the third party's terms and conditions and we will have no liability to you in respect of the same.

• This website also contains links to other web sites which are not under the control of, and are not maintained, by us. We are not responsible for the content of those sites and we provide these links for your convenience only but does not necessarily endorse the material on these sites.

• All product names mentioned herein are the trademarks of their respective owners. Some documents may contain other proprietary notices and copyright information relating to that document or organisation. You agree that we have not conferred by implication, or otherwise, any licence or right under any patent, trademark or copyright (except as expressly provided) of us or of any third party.

Data protection and privacy

• Any details which you provide to us from which we can identify you are held and processed in accordance with our Data Protection Registration. Further details are set out in our Privacy Policy.

Links to other sites

• We sometimes provide referrals to and links to other websites from our website. Such links are not an endorsement, approval or agreement with any information or resources offered at such sites. If in doubt, always check the Uniform Resource Locator (URL or "Web address") showing in your Web browser to see if you are still in the vimarksolutions.com site or have moved to another site.

• We do not accept responsibility for the content or practices of third party sites that may be linked to our website.

Validity

• If any term, condition, or provision of these terms and conditions is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or impaired thereby.

Termination of this website and our dealings

• We may terminate all or any part of this website without notice to you.

• We also reserve the right to refuse any order without justification at any time - if we do so without justification however, we will not charge any administration fee.

Applicable laws and jurisdiction

• Our website is aimed primarily at the UK market and these terms and conditions will be governed by, construed and enforced in accordance with English law and any disputes with us will be subject to the exclusive jurisdiction of English courts of law.

Resolution of disputes

• If a dispute arises under this agreement, you agree first to try to resolve it with the help of a mutually agreed- upon mediator in London.

• Any costs and fees other than legal fees associated with the mediation will be shared equally by each of us.